General conditions of sale
UPDATED ON 09/20/2025
PREAMBLE
These general conditions of sale govern the contractual relationship between:
- The website www.olfactivity.com, hereinafter referred to as “the Seller” and, any natural or legal person, hereinafter referred to as “the Buyer” who places an order on the Website www.olfactivity.com, hereinafter referred to as “the Website”.
- These general conditions of sale apply to any order made by the Buyer on the Website www.olfactivity.com.
Article 1 – Application of the general conditions of sale
These general conditions of sale are concluded between the Seller and the Buyer who places an order on the Website. They express all of the obligations of the Buyer and the Seller. The Buyer is deemed to accept them without reservation. The Seller and the Buyer agree that these general conditions exclusively govern their relationship in the context of the purchase by the Buyer of the products marketed by the Seller on the Website. The Seller reserves the right to modify its general conditions of sale from time to time. They will be applicable as soon as they are put online. The enforceable version of the general conditions of sale is the one that is online on the day the order is placed by the Buyer on the Website. If a condition of sale were to be lacking, it would be considered to be governed by the practices in force in the mail order selling sector for companies whose headquarters are in France.
Article 2 – Object
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of products offered by the Seller to the Buyer on the Website. Placing an order on the Website constitutes acceptance of these general conditions of sale.
Article 3 – Products sold on the Website
The products governed by these general conditions are those which appear on the Seller’s Website and which are indicated as being for sale and mailing by the Seller. They are offered within the limits of available stocks. The products are described and presented with the greatest possible accuracy.
However, if errors or omissions may have occurred in this presentation, the Vendor cannot be held liable. The photographs of the products are not contractual.
Article 4 – Particularities of certain products
Originality of the products:
The personalized perfumes sold on our website www.olfactivity.com are not exchangeable nor refundable given their specificity. This feature specified in the product description contributes to the originality of the product and cannot be considered to be a defect.
By signing the general conditions of sale, the customer therefore acknowledges having taken note of this specificity.
Article 5 – Price
Prices are in euros. They do not take into account the delivery costs, which can be invoiced in addition, and are to be indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the full price must be made when ordering. At no time can the sums paid be considered as a deposit or down payment. The Buyer is informed that the final validation of her or his order requires immediate payment on the Website. If one or more taxes or contributions, in particular environmental, were to be created or modified, putting the price up or down, this change may be reflected in the selling price of the products. The Seller reserves the right to modify its prices at any time but undertakes to apply the current prices indicated at the time of the order, subject to availability on that date.
Article 6 – Orders
The Buyer selects or customizes the product they wish to purchase by accessing the product detail page. On this page, the Buyer can choose the size, quantity, and any available customization options. Once the selections are made, the Buyer can add the product to their cart by clicking the “Add to Cart” button.
The Buyer may then continue shopping or click the “Buy Now” button to proceed directly to checkout.
Once the products are added to the cart, the Buyer is prompted to enter billing details, including the shipping address and payment information.
To complete the payment, the Buyer may pay by credit card (Carte Bleue, Visa, Mastercard, American Express) or use express checkout options such as Google Pay or Apple Pay, depending on preference.
Once payment is completed, the order is confirmed and becomes final. The products will be shipped within 17 business days, depending on the shipping address specified at checkout.
Article 7 – Payment Methods
To complete an order, the Buyer must pay online using a credit card (Carte Bleue, Visa, Mastercard, American Express) via the secure Stripe platform or via PayPal. The Buyer may also choose to pay using Google Pay or Apple Pay, depending on the options available.
The Buyer guarantees that they are authorized to use the selected payment method at the time of order confirmation.
During payment, the Buyer must provide their card information (card number, expiration date, and CVV code).
The validation of the payment by the Buyer constitutes acceptance of the sales contract. The order is considered final once payment has been confirmed.
The Seller reserves the right to suspend order processing and delivery in the event of a payment authorization refusal or non-payment.
Article 8 – Electronic Signature
The online provision of the Buyer’s credit card number and final validation of the order shall constitute proof of the Buyer’s consent in accordance with the French law of March 13, 2000.
It shall also constitute enforceability of the amounts due by the Buyer.
In case of fraudulent use of the credit card, the Buyer must immediately contact the Seller at: contact@olfactivity.com.
Article 9 – Order Confirmation
After final validation of the order, the Buyer will receive an email containing a summary of the order, including product details, unit prices, quantities, shipping fees, shipping method, and delivery address.
Article 10 – Proof of Transaction
Digital records stored in the Seller’s information systems, under reasonable security conditions, shall be considered proof of communications, orders, and payments between the parties.
Order forms and invoices will be archived on a reliable and durable medium (e.g., email, PDF, JPEG) that may be produced as evidence.
Article 11 – Delivery Times – Product Availability – Refunds
Except in cases of force majeure, the shipping times will be those indicated at the time of order, subject to product availability.
Shipping times begin once the order amount has been credited to the Seller’s bank account. Products will be shipped within 17 business days from payment confirmation, depending on the delivery address.
If the contractual delivery times are not met, the Buyer may cancel the contract by registered letter with acknowledgment of receipt, after requesting the Seller to deliver within a reasonable additional period. If timely delivery is essential, the Buyer may cancel the contract immediately.
In the event of product unavailability, the Buyer will be notified by email and may request either a refund or an exchange, within 30 days of the order cancellation.
Article 12 – Delivery Terms
Products are shipped only after payment has been confirmed by the Seller’s payment provider.
They will be delivered to the address provided by the Buyer at the time of order.
Shipping may be handled by various carriers, including Colissimo or other appropriate services depending on the size and volume of the order.
If the Buyer is absent at the time of delivery, a delivery notice will be left, and the Buyer may retrieve the package at the location and within the time specified.
If the parcel packaging is damaged upon delivery, the Buyer must refuse the package and note written reservations on the delivery slip.
Any claim for damaged or non-compliant products must be made within 7 days of receipt.
Article 13 – Retention of Ownership
The Seller retains ownership of the products until full payment has been received and the products are handed over to the carrier.
Risk transfers to the Buyer upon receipt of the goods.
Article 14 – Delivery Errors
The Buyer must notify any delivery error or product non-conformity within 24 hours of receipt by emailing contact@olfactivity.com.
Claims submitted after this deadline will not be considered.
In case of delivery error, the Buyer will receive a return label. The item must be returned in its original packaging and unused.
Article 15 – Product Warranty
The Seller guarantees that the products comply with the contract and are free from hidden defects. In case of non-conformity, the Buyer has 2 years from the date of receipt to exercise the warranty.
If a product has a hidden defect, the Buyer may request an exchange or a refund as provided by law.
Article 16 – Right of Withdrawal
In accordance with Articles L221-18 et seq. of the French Consumer Code, the Buyer has 14 days from the date of delivery to exercise their right of withdrawal, without having to provide any reason, provided the product is returned in its original, unopened packaging.
Exceptions to the right of withdrawal
Under Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to cosmetics and perfumes once they have been unsealed after delivery, for hygiene and health protection reasons.
Returns are only accepted if the perfume remains sealed, unused, and in its original packaging.
Any product whose box or primary packaging has been opened, used, or damaged will not be eligible for return or refund.
Article 17 – Return Procedure – Refund
If the Buyer wishes to exercise their right of withdrawal under Article 16, they must send an email to contact@olfactivity.com to notify their decision.
The Buyer then has 14 days to return the products in their original condition and sealed packaging.
Returned products must be sent to the following address:
OLFACTIVITY – 24 Rue Marbeuf – 75008 PARIS.
Return shipping costs are the responsibility of the Buyer, except in cases of defective products or order errors, in which case return shipping will be covered by the Seller.
The refund will be processed within 14 days following the receipt and inspection of the returned items.
Article 18 – Force majeure
All circumstances beyond the control of the parties preventing the execution under normal conditions of their obligations are considered as causes for exemption from the obligations of the parties and lead to their suspension. The party who invokes the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance. The following will be considered as cases of force majeure: all unavoidable facts or circumstances, external to the parties, unforeseeable, inevitable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. Furthermore, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: blockage of means of transport or supply, earthquakes, fires, storms, floods, lightning, a fault in the telecommunications network or problems affecting telecommunications networks outside the control of the clients. The parties will come together to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued.
If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.
Article 19 – Partial non-validation
If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain their full force and scope.
Article 20 – Non-waiver
Should one of the parties not take action resulting from a breach by the other party of any of the obligations referred to in these general conditions, this cannot be interpreted in the future as a waiver of the obligation in question.
Article 21 – Title
In case of difficulty in interpretation of any of the titles of the clauses, and any of the clauses themselves, the titles will be declared non-existent.
Article 22 – Applicable law
These general conditions are subject to the application of French law, to the exclusion of the provisions of the Vienna Convention. This is the case for the rules of substance as well as for the rules of form. In the event of a dispute or complaint, the Buyer will first contact the Seller with the object of finding an amicable solution.